FREQUENTLY ASKED QUESTIONS

 

 

Why is there only one size?

From our research in developing the products we have found that 94% of the population fits within the adjustable size braces. We have gone through multiple designs and sizing to get to the sizes offered today. In the future, there might be different sizes added, so add your name to our mailing list for updates. The brace will fit female XS up to men's XXL.

 

How long does the cold therapy gel pack last?

If the pack is frozen the gel pack can stay consistently cold for up to 1 hour. Most athletes will use the cold therapy gel pack for 20-30 minutes cycles as recommended by their trainer or medical professional. It's important to contact your medical professional regarding any cold or hot treatment. 

 

How long does the hot therapy gel pack last?

This depends on the method of heating. This gel pack can be used in a microwave or heated in hot water. The ranges of power in a microwave or in hot water limit an exact answer to this, but with normal heating instructions the gel pack can stay warm for up to an hour. Most athletes will use the hot therapy gel pack for 20-30 minutes cycles as recommended by their trainer or medical professional. It's important to contact your medical professional regarding any cold or hot treatment. 

 

Is there a customizable brace?

We are in the process of working on a customizable brace where you can choose from a combination of colors, stitching, sizes and other features. Be on the lookout for that option or sign up on our list to be the first to know. 

 

Where are the products made?

Currently, they are made in China as most units like this are made. We are in the process of opening up a dedicated production line in the United States, so be on the lookout for that. 

 

What is the product made of?

The product is made up of a combination of neoprene, nylon and polyester. 

 

What is the application for cold therapy using a freezer?

Store in the freezer so that the pack is ready to use in case of injury. Approximately 1 hour is needed to freeze gel in pack. 

 

What is the application for hot therapy using microwave directions?

Place gel pack into the microwave for approximately 30 seconds on high power if the gel pack is at room temperature or 1 minute of the gel pack is frozen. After this time, check that the correct temperature has been reach. If not, further microwave use should be in 15 second burst.

Times are based on a 600w microwave. Adjust heating times according to the power of your microwave. 

 

What is the application for hot therapy using hot water directions?

Bring water to boil. Remove from heat and immerse the gel pack for approximately 4-10 minutes. After 4 minutes, check every 1-minute to see if the correct temperature has been reached ideal for use of aches and pains.

 

What is the best method to put the brace on my elbow?

Lay the Knee/Elbow XT BRACE on a flat surface and insert the gel pack in the unit. Make sure  the "XT BRACE" logo is facing down, so that the gel pack doesn't slip out of the unit. Place your elbow in the middle of the gel pack and tighten the straps for your lower and upper arm. Once the brace is attached on your arm then you can tighten it even more, if needed. You can rotate the brace as needed to get the affected and sore areas in and around the elbow or inside the arm. 

We know it's difficult to get it on with one hand, so having a friend help you out is always preferred. 

 

Any other safety concerns?

Be smart and never use a punctured gel pack and never ingest gel material. 

 

What are the payment options?

We use one of the safest online payment processors, which is Stripe (www.stripe.com). Stripe will allow you to use all major credit cards, encrypted and the highest security measures. You can check Stripe's privacy policy here: https://stripe.com/us/privacy

Stripe is used by many online retailers, even though you might not notice it. If you use Facebook and buy products from there then you have used Stripe before and just never knew it. If you feel more comfortable, you can purchase our products directly off our Facebook page at www.facebook.com/xtbrace

 

What are the shipping options?

Currently, we ship to all 50 states, U.S. Virgin Islands and other USPS domestic-served locations for a flat-rate standard shipping of only $6 per item. We incur some of the shipping expenses and usual delivery is 2-5 business days after 1-2 days of initial processing. A tracking number will be provided with your confirmation email. Our goal is to provide the best shopping experience, delivery and process for shipping. Send us any questions regarding shipping that you might have or special requests. 

For orders over $60.00 we will pay for shipping just use promo code "freeship"

 

What about promo codes?

We always try to ensure the best of prices, but occasionally we will promote promo codes. You can only use one promo code per order.